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FAQs

* I  am very interested in growing my business.  How can you help?

* Tell me more about strategic planning.  How would that work?

* What types of processes do you evaluate?

* How is process improvement different from business process engineering?

* How do you analyze markets?

* How are Strategic Planning and Market Analysis different?

* Why would I use workshop services? What can you do for me?

* Tell me more about regulatory analysis.

* What sorts of marketing communications do you do?

* I am interested - what do we do next?

* What would this cost me?

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I am really interested in growing my business.  How can you help?

We use strategic planning techniques to help you grow your business.  See the next answer for more.

Tell me more about strategic planning.  How would that work?

We look at your business to see where you are today.  We analyze your current operations and financials. We talk to your employees and key customers.

Next, we look at your business environment- what is going on in your industry, what are the trends, what are your competitors doing?

We then help you set your business goals.  And we provide you with ideas to help reach those goals.

The ideas might be revenue generating – how to find new customers, how to sell more to existing customers, what changes to make to existing products, what new products are needed, which new geographic areas to enter.

The ideas might also be expense reducing – how to operate more efficiently, ways to reduce costs.

We work with you to develop these plans.  If you prefer, we work with you to make the changes.

We tailor our work to your needs and modularize what we do so that you can pick and choose where you want our involvement.

We provide marketing plans and business plans.

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What types of processes do you evaluate?

We look at some or all of your business processes ranging from product development to customer service to billing.

We identify process changes to improve cycle time, reduce errors, and improve customer satisfaction.

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How is process improvement different from business process re-engineering?

The business terms "process improvement," "business process re-engineering," and "business process design" are used interchangeably.

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How do you analyze markets?

We examine your business environment- what is going on in your industry, what are the trends, what are your competitors doing?  We use secondary or primary research, or a combination of both.

In secondary market research, we comb through existing sources of information about your market by conducting literature searches in trade journals, periodicals, and government and industry databases - and provide you with a concise report. We identify existing market research from the top firms and provide you with recommendations of the reports that will best meet your needs.

During primary market research, we elicit information and insights about your company and your industry through direct contacts with your current and potential customers, competitors, and suppliers.

We develop customer loyalty surveys and interview your customers.

We research a specific topic that you have wanted to know more about but just haven’t had the time to research.

We provide analysis of specific competitors – what are they up to, what prices are they charging, what new products do they have?

We can develop a complete marketing plan or focus on one area needing improvement.

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How are Strategic Planning and Market Analysis different?

Strategic Planning looks at the whole picture – both your company and the marketplace. It takes the business process from beginning to end. It includes a look at your company and the business environment, it helps you set your goals, and it helps you to achieve those goals.

Market Analysis focuses on your business environment or a specific issue you want researched.

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Why would I use workshop services? What can you do for me?

Enhance problem solving skills

We create workshops where we select typical problems that arise in your business and work through the answers with your employees.  These workshops will build employee skills in solving other problems by giving them tools – not answers.

Expand knowledge of competitors

We create workshops where we research competitors in advance and then set up scenarios where your employees role-play different competitive situations.  This helps employees get that “aha!” that makes the information real and helps it stick.  This type of workshop is often called “war gaming”.

Increase business acumen

We create workshops in which we educate employees about the goals of the business and issues that it faces.  This arms employees with the knowledge to make better day-to-day decisions because they understand the big picture.  This also helps them understand decisions that are made by the business.

We facilitate dialogues between the executive team and the employees – and focus on goal sharing and information sharing.  Employees feel more a part of the business when they know what is going on.  This type of workshop is often called a “town hall meeting.”

Other

Have another type of workshop in mind?  We have extensive experience developing and facilitating all sorts of meetings – describe what you are looking for and we can do it!

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Tell me more about regulatory analysis.

Government regulations affect every business, large or small.  Understanding changes in regulation and assessing the impact on your business can sometimes be a full-time job -- a vital one, but one which takes you away from the important business of serving customers.

We will work with you to identify the regulatory environment of your business.  We will help you understand the impact of regulatory policy on your business and we can even provide regular updates on changes in regulation, to keep you and your employees informed.  We will help "de-mystify" regulatory developments by translating regulatory jargon into plain English, taking you to the important next step of determining what it really means to you, and recommending the actions you should take to shape and thrive within your regulatory environment.

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What type of marketing communications do you do?

We work with you to understand what media and message are appropriate for your business.

We discuss what marketing communications you have done in the past.  What did you like and not like? What worked and didn’t work?

We provide a unified look for your business including logo and tagline.

We develop key messages for marketing your products and services.

We design and write a new web site or modify an existing web site.

We design and write brochures, mailers, and business cards.

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I am interested - what do we do next?

Contact us.  We visit your company or communicate by telephone or e-mail to get a more detailed understanding of how Insight Consulting can help your business.

Then, we give you a written proposal that lists what work we will perform, the timeline, the deliverables, and the price.

We both sign the proposal before work begins.

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What will this cost me?

It really depends on what work you want performed.

We charge on a project basis so that price will not change unless we agree in writing that additional work will be performed and agree on the cost.

A marketing piece like a brochure might cost several hundred dollars and a marketing plan a few thousand.  Because we have low business overhead, we can keep our prices very competitive.

Depending on the length of the project, we usually request a 50% retainer and 50% when the project is completed.   For a longer project, we bill monthly.

Payment is usually due within 10 days of receipt of our invoice. 

Insight Consulting accepts Visa, MasterCard, and Discover.

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