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Insightful Marketing
Smart Marketing Tips from Insight Consulting July 2006

In this issue:

Stay in Touch!

Newsletters: Building Customer Loyalty


 

Stay in Touch!
Revenue

"Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships." - H. Ross Perot - American businessman & politician, founder EDS

Have you ever wished that you could make better use of those stacks of business cards and client lists that every business collects? If you are like most of us, you probably do a good job of staying on touch with those customers that you frequently do business with, but what about the others? How can you keep your business name in front of potential customers in a positive way that will increase top of mind recognition?

One solution: A newsletter delivered via e- mail or in print form provides regular, repeated exposure to your company name and key messages, to customers, clients, prospects and employees.

In this issue of Insightful Marketing, we'll offer some suggestions about creating newsletters for your business.

Did you miss the last issue of Insightful Marketing? Click here to view a copy.

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  • Hello and welcome to Insightful Marketing!

    Did you know that money really can grow on trees?

    In this and upcoming issues of Insightful Marketing, we’ll be talking about how to sow the seeds of your success and plant your own money growing forest through a planned series of marketing initiatives.

    This month’s focus: Newsletters – Building Customer Loyalty

    We value your suggestions! Please let us know of any topics that you would like to see in future newsletters.

    Here's to your success!
    Peggy Morrow and Jean Woods
    info@insightactionimpact.com


  • Newsletters: Building Customer Loyalty
  • handshake

    “Personal relationships are the fertile soil from which all advancement, all success, all achievement in real life grows.” Ben Stein - lawyer, economist, law professor, actor, comedian and former White House speechwriter

    Do you know what is the single most important and least used marketing strategy, and one that is most often neglected in the press of daily business?

    The answer: Follow-up!

    Timely follow-up helps build business relationships. And a promotional newsletter featuring trade news, customer success stories, and information about your company’s products or services is an excellent way to build your relationship with customers.

    Newsletters increase your credibility with an audience over an extended period of time. Regular, repeated exposure to your company name, message, and information reinforces your company’s presence. Newsletters remind your customers and prospects of your business, products, and services - and stimulate future sales.

    Whether your newsletter is sent through e-mail or in print format, it represents an important part of your marketing strategy. Your newsletter represents an opportunity to stay in touch with customers, clients, business contacts, and employees. When it is effective, your newsletter will be read, saved, and shared with others.

    What makes an effective newsletter?

    There are five important factors to consider when thinking about a newsletter for your business:

  • Audience – Who will receive your newsletter? This will help determine the type of content and the format.

  • Compelling content – Your newsletter should contain information that recipients will enjoy and learn from.
  • Frequency and timing – An effective newsletter should be sent on a regular schedule.
  • Layout and design – Visual appeal and readability are key to getting your audience to read your newsletter.
  • Distribution list – The key to an effective distribution list is that it is permission-based. That means that those receiving your newsletter, whether in print or email, are businesses or individuals who are either current customers or clients or are likely to have an interest in your products and services.
  • Who will be responsible for creating your newsletter?

    Creating and delivering a newsletter requires skill, time and effort to create a quality product and distribute it with consistent frequency. Often, the pressures of running a business day to day forces a newsletter project to the bottom of the stack of priorities.

    For this reason, you may want to consider the benefits of outsourcing your newsletter to a professional. Insight Consulting's new division, Newsletter Authority, provides tips for effective newsletters, as well as a full range of newsletter services.

    For more ideas about creating newsletters, and to download a free whitepaper, please visit our new website at www.newsletterauthority.com.

    For more information, please call me at 847- 252-7445 or or email me at info@insightactionimpact.com

    Phone: 847/252-7445


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